I’m a bilingual (EN / PT-BR) technical writer with a Bachelor’s degree in Computer Science and over 11 years of experience across IT, technical support, content creation, and AI training.

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My background in technical support and customer support roles helps me understand end-users' workflow and their pain points. Meanwhile, my technical background and education allow me to troubleshoot complex issues and solve them.

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By combining my technical and customer background with my years of content, fiction, and technical writing experience, I can craft user guides, technical references, troubleshooting documentation, and industry research for both end-users and developers alike.

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Additionally, my bilingual fluency in English and Brazilian Portuguese lets me adapt and localize technical content for different audiences with varying levels of expertise.